Refund policy

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note, we cannot guarantee the same item in another size, but will work with you to exchange it for something of equal value. 

To start an exchange, you can contact us at oliveandharp@gmail.com. Please note that exchanges will need to be sent to the following address: 133 Traptow Close Red Deer, AB T4P 0N5, at the expense of buyer. 

You can always contact us for any exchange questions at oliveandharp@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on custom items.